Refund Policy

A legal disclaimer

Waines Flooring & Finishings provides flooring, tile, marble, backsplash, and shower installation services in accordance with industry standards and best practices. All information presented on this website, including pricing, timelines, service descriptions, and estimates, is for general guidance only. Actual project costs and timelines may vary based on site conditions, material selection, and unforeseen factors. 

​The client acknowledges that flooring and tile installation may involve variables such as subfloor condition, moisture levels, structural limitations, and hidden damage that cannot be fully identified during an initial assessment. Waines Flooring & Finishings is not responsible for pre‑existing issues, concealed defects, or structural problems that affect the scope, cost, or outcome of the project.

​Any additional work required due to unforeseen conditions, including but not limited to rot, mold, water damage, leveling issues, or structural deficiencies, will be communicated to the client and billed separately. The client is responsible for ensuring the job site is accessible, safe, and prepared for installation unless otherwise agreed in writing.

​By hiring Waines Flooring & Finishings, the client agrees to all terms, policies, and conditions outlined on this website.

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Refund Policy 

All deposits and pre-payments made to Waines Flooring & Finishings are non-refundable. Deposits secure project scheduling, labour allocation, and preparation time, and may also cover administrative processing and material procurement.

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Refunds may be considered only if:

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• ​No materials have been purchased or ordered.

• No demolition, preparation, or installation work has begun.

• The cancellation request is made within a reasonable timeframe before the scheduled start date. 

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Once materials have been purchased, ordered, or delivered, or once any portion of labour or installation has commenced, refunds are no longer available under any circumstances.

​Concerns regarding workmanship will be addressed through assessment and corrective action. Corrective work is the exclusive remedy for workmanship‑related issues. We do not offer monetary refunds for workmanship disputes once work has begun.

​By submitting payment, the client acknowledges and agrees to the terms of this Refund Policy.

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